Skin Maven

218 N Park Street  Owosso, MI 48867

Schedule an Appointment          989.627.1018           kathryn@skinmaven.net

Payment Methods
At this time I currently accept cash, personal checks with a valid ID, and square credit card payments. Checks returned due to insufficient funds will be subject to a $35 fee.

Skin Maven Rescheduling and Cancellation Policies

To ensure that each and every guest has a great experience I ask that the following studio etiquette & policies please be observed:

I encourage you to pre-book your appointment(s) as I often do not have last minute availability.  I offer booking via call, text, and email. If I don’t have the preferred time available it is because a client has already reserved that time. Please note I return appointment requests during business hours. 

To minimize potential No Shows or Last Minute Cancellations that do not give me enough time to book another guest, a credit card on file is required for all new appointments. Your credit card is not charged unless the Cancellation Policy is not honored.

As a solo provider I do not accept traditional walk-in’s but please always contact me as I may have availability!

Arrival to Appointment

I encourage each guest to arrive 15 minutes early to embrace your sacred space and enjoy a cup of infused water and/or to allow your mind, body, and spirit to relax prior to receiving your service(s).

New Clients: please be sure to arrive at least 15-20 minutes early complete my New Client Consultation Form.  If you are interested in corrective services I also encourage you to bring your current skin care regimen with you to your first appointment.

You may also be asked to update your information if you have any changes to your routine or medications, to best serve you.

If the front door is locked please text or call upon arrival.

General health information is collected to provide a safe and healthy environment for my clients, to insure continuity of information from one visit to the next, and to best assist in customizing treatments based on individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services.  Your health information can be updated annually or at your convenience. No service is provided with a detailed consultation.

Late Arrival

Late arrival may result in a shortened treatment time to ensure that the next client’s appointment is not delayed. Please understand that I cannot adjust pricing for reduced service time due to a late arrival. If you arrive more than 20 minutes late I reserve the right to cancel or reschedule your appointment.

Cancellation Policy

This is a business not a hobby. All will agree that time is our most valued asset. When someone forgets or cancels an appointment without providing enough notice, the opportunity to fill that appointment time with another guest is unlikely, clients on my Wait List miss the opportunity to receive the services they need, and revenue is lost.

In the event that I do not receive the required notice for rescheduling adjustments and/or cancellations the following fees will be applied to your credit card on file:

  • Notifications given less than 24 hours for Tuesday-Friday appointments will be charged in full for the treatment scheduled. 
  • Notifications given less than 48 hours for Saturday appointments will be charged in full for the treatment scheduled. 
  • Failure to show up to your appointment i.e. “NO SHOW” will result in being charged in full for the treatment scheduled. 

Unconfirmed appointments will be cancelled so please be sure to confirm when you receive your appointment reminder email from Skin Maven.

It is your responsibility to remember your appointment dates and times to avoid late arrivals missed appointments, and cancellation fees. Payment will be due prior to your next appointment. Chronic no-shows may not be rescheduled.

 

Cell Phones

Please turn your phone off or set to silent during your service time as I want you to enjoy your time without distraction.

Minors/Children

Unless you are a parent accompanying your teen to their appointment, children are not allowed in the studio. Please understand it is a potential liability

Sanitation and Sterilization

Sanitation is always a priority. I use hospital grade sterilants and virucides to thoroughly disinfect and clean all of my tools and equipment. If an item cannot be thoroughly sterilized it is thrown away after use.

Method of Payment

I accept cash and major credit cards and checks will valid ID card. Cash is preferred. Prices are subject to applicable taxes. Prices are subject to change. Gratuities are not included in service prices.

Gratuities/Tipping

Skin Maven does not require nor ask clients to tip. Gratuities are entirely at your discretion and are not included in the price of my services, packages, or gift certificates.  Though never expected, gratuities are always appreciated.

Parking

Street parking is available in front of the Skin Maven on San Park St or you can park at the north side of Mason St parking lot adjacent to Nelson House Funeral Homes.

Gift Certificates

Gift Certificates are non-refundable and are not redeemable for cash. All gift certificates must be mentioned prior to booking your appointment. Additionally, gift certificates must be presented at your appointment. Multiple gift certificates may not be combined towards a single service or product purchase. Gift Certificates can only be used on full priced services and are not applicable on monthly specials, which are already priced special or for product. Dollar amount gift certificates and online vouchers do not include taxes and gratuity. Gift Certificates are not applicable on product purchases.
* Please note that if you schedule an appointment using a gift certificate for payment and you do not show for the appointment or call to reschedule fewer than 24 hours prior to the appointment time the certificate will be considered redeemed in full.

Studio Promotions

Monthly specials or Promotions cannot be used or combined with any other offer, promotions or gift certificates.

Product Purchases/Return

I can only accept returns on unopened product in original packaging within 14 days of purchase.

Refund Policy
Please note that no refunds are issued on any services.

Waxing services: Hair is removed and products and time are used, thus no refund will be issued. Skin Care services: Skin is improved and products and time are used, thus no refunds will be issued. Makeup artistry: Applications are performed and products and time are used, thus no refunds will be issued.

Appointments
If you wish to schedule several services in a large block of time on one day, or a very large service such as full body waxing, a credit card deposit is required. This will be used to secure a ‘large’ service in which more than one to two hours may be needed to complete your service. This deposit will be deducted from your total at the end of your service.
If you fail to show for the service, your deposit will be non-refundable. Cancellations of a ‘large’ service must be done with a minimum of 48 hour notice to receive a refund of the deposit.

Privacy Policy

Skin Maven will  not forward or sell your personal information, phone number, or email address to any outside source.

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